1. Who we are
FoxGrove AI provides practical AI workflow, automation, and digital-worker services for businesses. In this policy, “FoxGrove AI”, “FoxGrove”, “we”, “us”, and “our” refer to the operator of this website and related services.
You can contact us at info@foxgrove.ai.
2. Information we collect
Depending on how you interact with us, we may collect:
- Contact details: name, email address, phone number, company, role, industry, and other details you submit through forms, email, calls, or messages.
- Enquiry and workflow information: information about your business processes, systems, tools, data sources, requirements, constraints, and messages you choose to share with us.
- Service delivery information: documents, records, system outputs, approval notes, configuration details, logs, and other content needed to design, build, operate, support, or improve a workflow for you.
- Technical information: IP address, browser type, device information, pages visited, referring URLs, timestamps, and general usage information collected by hosting, analytics, security, or diagnostic tools.
- Marketing and advertising information: information about how visitors interact with our website, campaigns, forms, and ads, including information collected through pixels, cookies, tags, or similar technologies if they are enabled.
We do not intentionally request sensitive personal information through the public website. If a project requires handling sensitive information, that should be covered in a separate service agreement, security scope, and data handling arrangement.
3. How we use information
We may use personal information to:
- respond to enquiries, demo requests, and support requests;
- scope, quote, deliver, operate, and improve FoxGrove AI services;
- communicate with you about projects, accounts, changes, security, and updates;
- analyse and improve website performance, user experience, products, services, and marketing;
- protect our website, systems, users, clients, and business from misuse, fraud, security threats, or unlawful activity;
- comply with legal obligations, resolve disputes, and enforce agreements; and
- send marketing communications where permitted by law or with your consent.
4. AI and automation
FoxGrove AI may use AI systems, automation tools, and third-party service providers to help analyse requirements, draft workflow designs, process service data, generate outputs, monitor systems, or support delivery.
Where we process client data for a project, we use it to provide the requested services and related support. We do not sell client data. We also do not use confidential client data to train general-purpose public AI models unless agreed in writing.
5. Cookies, analytics, and advertising technologies
Our website and service providers may use cookies, pixels, tags, local storage, and similar technologies to keep the site working, understand site usage, measure campaigns, improve content, and support advertising or retargeting.
If marketing pixels or analytics tools are enabled, providers such as Meta, Google, or similar platforms may process limited technical and event information under their own terms and privacy policies. Where required, we will request consent before using non-essential cookies or advertising technologies.
You can manage cookies through your browser settings and, where available, platform-level ad preference tools.
6. How we share information
We may share information with:
- Service providers: hosting, form handling, analytics, communications, automation, AI infrastructure, security, storage, project management, and other vendors that help us operate the website or provide services.
- Professional advisers: lawyers, accountants, insurers, consultants, and auditors where reasonably necessary.
- Business transaction parties: parties involved in a merger, acquisition, financing, restructure, or sale of business assets.
- Authorities or other parties: where required by law, legal process, regulation, or to protect rights, safety, security, and property.
We do not sell personal information in the ordinary sense of exchanging it for money.
7. Storage and international processing
We may store or process information in Australia and other countries where we or our service providers operate. These countries may have privacy laws that differ from your location. We take reasonable steps to use providers and arrangements that protect personal information appropriately.
8. Retention
We keep personal information for as long as reasonably needed for the purpose it was collected, including to provide services, maintain business records, resolve disputes, comply with legal obligations, and improve security. Retention periods vary depending on the type of information and the context.
9. Security
We use reasonable technical, organisational, and administrative safeguards designed to protect information from unauthorised access, misuse, loss, alteration, or disclosure. No website, network, or system is completely secure, so we cannot guarantee absolute security.
10. Your choices and rights
Depending on your location, you may have rights to request access, correction, deletion, restriction, portability, or objection to certain processing of your personal information. You may also unsubscribe from marketing emails using the link in the email or by contacting us.
To make a privacy request, contact info@foxgrove.ai. We may need to verify your identity before actioning a request.
11. Children
Our website and services are intended for business users and are not directed to children. We do not knowingly collect personal information from children through this website.
12. Changes to this policy
We may update this policy from time to time. The updated version will be posted on this page with a revised “Last updated” date.
13. Contact
For privacy questions or requests, contact FoxGrove AI at info@foxgrove.ai.